Sharing Compassion

Giving back to communities

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Ever since 1883 when the Mayo brothers helped treat 200 Rochester residents injured by a devastating tornado, giving back has been integral to our nonprofit mission. The Mayo brothers were drawn into service by Mother Alfred Moes and the Sisters of Saint Francis, who proposed building a hospital to aid the sick and injured in Southern Minnesota — on the condition that William Worrall Mayo and his sons provide their medical services. They agreed, and Mayo Clinic was established under the Franciscan values of teamwork and shared giving.

What does that spirit of giving look like today? The same collaborative team-based approach we apply to every patient carries through in how we work within our communities — across Minnesota, Florida, Iowa, Arizona, Wisconsin and around the world. Supporting our outreach efforts is the generosity of thousands of Mayo Clinic benefactors. In 2015, benefactors from around the world contributed $277 million to fund Mayo Clinic programs. Here is a sampling of the ways we collaborate with our communities to advance community health, fuel economic growth, embrace diversity and inclusion, and promote environmental sustainability.

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All who are benefitted by community life, especially the physician, owe something to the community.

Charles H. Mayo, M.D. Co-founder of Mayo Clinic

01Providing hope and healing for people in need

High-impact care

A man named Mike, who needs four insulin injections a day, is one of about 700 people who would have limited access to care without the support of Mayo Clinic’s relationship with the Salvation Army. Together we established the Good Samaritan Health Clinic to provide free care to people without insurance. In the 1990s, several primary care physicians from Mayo Clinic in Rochester, Minnesota, sought to address a growing concern about low-income families who were forgoing important health and dental care because they couldn’t afford it. Today these patients receive needed care, provided by Mayo Clinic physicians, residents, medical students, fellows, staff and allied health professionals who regularly volunteer their services — some who have done so for over two decades.

Without this clinic, it would be awfully hard for me to get my medications. Without them, I die. That’s the truth.

Mike, a 45-year-old diabetic from Rochester, Minnesota, who relied on Mayo Clinic’s volunteers to provide needed care

Delivering basic care to communities with complex challenges

We work with community organizations to deliver basic care to where it’s needed — even if delivering that care in a community environment can be complicated.

Here are a few examples:

  • In Florida, Mayo Clinic physicians, nurses and allied health provide cancer screening and treatment, and laboratory testing to facilitate diagnosis and treatment of the Human Papillomavirus (HPV) disease. This outreach is accomplished at the Volunteers in Medicine Jacksonville Clinic, Jacksonville’s only free outpatient primary health care resource for low-income working adults and their families.
  • In Arizona, Mayo Clinic physicians inspect patients’ feet and even provide pedicures at a homeless shelter. A team that includes a Mayo Clinic orthopedic surgeon volunteers with the nonprofit organization Soles for Souls to conduct an annual on-site foot clinic at the shelter. Providers examine and diagnose foot problems, and help provide patients with donated footwear and socks.
  • As far away as Haiti, Mayo Clinic physicians, nurses and allied health staff have been sharing expertise to help local providers rebuild Haiti’s medical training infrastructure. Our educational initiative in Haiti is focused on improving the long-term medical knowledge of health care workers at Hospital Albert Schweitzer. Since our educational initiative began, the hospital has seen a decrease in infection rates, enhanced communication between physicians and nurses, and improvements in adherence to appropriate medication dosing regimens.
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Caring Contributions

$72.7 million

Amount Mayo Clinic provided in 2015 through our charity care program, which helps qualified patients from around the U.S. and the world to pay their medical bills

$475.8 million

Amount Mayo Clinic provided in 2015 to those in need in the form of unpaid portions of Medicaid and other indigent care programs

$953 million

Total benefit Mayo Clinic provided to the broader community in 2015, through a combination of non-billed services, cash and in-kind donations, as well as education and research

About 100

Nonprofit community organizations Mayo Clinic in Rochester supported in the past year

Taking everyday health care beyond the doctor’s office

After a six-hour surgery to remove a brain tumor, followed by radiation and chemotherapy, high school sports enthusiast Connor Johnson was eager to stay in shape. So, a social worker in Mayo Clinic’s pediatrics department recommended the Moving Forward Pediatric Cancer Program, a free program debuting at the Rochester YMCA with support from the Mayo Clinic Department of Pediatric Oncology. Kids recovering from all types of cancer are matched with personal trainers for 24 sessions to help them gain physical strength and confidence.

For Connor, it made all the difference. “He plays in the city baseball league and was on the championship team. This year, Connor served as a bench coach for the team and has been an inspiration for them,” his dad says. “With Moving Forward, he overcame his disappointment. We are so grateful to the Mayo team and Moving Forward team that Connor is a part of!”

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The exercise has made him stronger, improved his muscle tone ... And most important, it helps his mental attitude greatly.

Curt Johnson, father of 14-year-old Connor, who was diagnosed with a brain tumor in 2015

Mayo Clinic takes important primary care services, and more, on the road:

  • Mayo Clinic takes health literacy lessons to churches in Phoenix, Arizona, where lessons on overall health maintenance and prevention, as well as cancer, diabetes and mental health, are provided in some of the city’s largest black churches. The health workshops reach adults of all education levels, as well as high-school students, and represent a step toward reducing health disparities in this community.
  • In Jacksonville, Florida, Mayo Clinic Family Medicine faculty and residents go to a homeless shelter to deliver care — and even take that care on the road in a “Hope Van.” Mayo Clinic providers see patients with concerns about skin cancer, aching knees and shoulders, and sore feet at Sulzbacher Center for the Homeless, Beaches Clinic. They conduct skin biopsies, remove cysts and conduct joint injections to relieve pain. Additionally, through the Sulzbacher Center Homeless Outreach Project Expansion (HOPE) project, our clinical staff travels across Jacksonville in a van to provide health and psychiatric services for those who may be living on the street. The HOPE team also distributes clothing, blankets, food, water and basic hygiene items to the homeless.
  • In Eau Claire, Wisconsin, Mayo Clinic Health System collaborates with the local YMCA to offer Camp Wabi, a camp for children struggling with obesity. For 12 days, kids spend time at a typical summer camp meeting new friends, swimming, playing games and learning new activities. For one hour each day, health professionals provide a fun, interactive lesson on topics covering nutrition, fitness and being the best version of yourself.

Mayo Clinic’s Rochester, Minnesota, campus, is also deeply involved in the community:

  • Our community care staff work with public health organizations, public and private schools, and other partners to deliver influenza vaccines in Rochester-area schools. In the program’s first year, a quarter of the students who received the flu shot we brought to their classrooms had never gotten one before. The program continues to grow throughout the region, nearly doubling the student participation rate since it began in 2009.
  • We’ve also worked with the YMCA in Minnesota to offer the LIVESTRONG program for adults with cancer (similar to the Moving Forward exercise program designed for children with cancer). Participants in tailored fitness programs like this have achieved goals as simple as being able to lean over to tie a shoe — something that hadn’t been possible immediately after cancer surgery. This program, as well as the Moving Forward program for pediatric patients, could serve as a model for other post-treatment exercise programs nationwide.
  • Mayo Clinic also collaborates with Rochester organizations including Olmsted Medical Center, Olmsted County Public Health, the Intercultural Mutual Assistance Association and Elder Network to explore the real-world challenges patients face in their own homes that could make it difficult to become and stay healthy. The program links patients with a full care team that includes a public health nurse and a community health worker. This team works collaboratively with families to develop an action plan with concrete next steps, such as submitting an application for public assistance or identifying an affordable apartment.
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Health requires a stable home

Antonina’s landlord kept resisting her efforts to report problems with her home and refused to break her lease. So a community health worker brought in legal assistance, and ultimately Antonina and her family were able to move out of their apartment and into a safe, affordable and healthy living environment. To make stories like this possible,

Mayo Clinic’s Employee and Community Health division works with the Intercultural Mutual Assistance Association and the United Way of Olmsted County to link primary care and community- based support with home visits. Together, we’re working to provide housing, legal support, early intervention for trauma and other services that are vital to maintaining overall health.

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At one of my children’s check-ups at Mayo Clinic, I mentioned to the doctor I was really fearful for the welfare of my children, the way they were living. That’s where the help started.

Antonina, a mother who had emigrated to the U.S. from Mexico and was living in sub-par conditions with mold, and without power or water

Addressing broad public health issues in specific ways

How do we overcome widespread obesity in an area where access to affordable, healthy food is scarce? Within a given community, what resources are already available and could be helpful in addressing poverty, unemployment and other community issues that affect public health?

Across Mayo Clinic campuses and our Health System’s 70 communities, we work with local organizations to regularly assess and address health and wellbeing needs of the local population. Our process serves as a state-wide model for Minnesota because of the way we’ve tapped the resources of such a broad array of organizations, including the county health department, the immigration services, United Way and Olmsted Medical Center.

It starts with listening to the quality of life issues that are most worrisome to people. To that end, Mayo Clinic and Mayo Clinic Health System, working with local organizations, develop detailed Community Health Needs Assessments for all the communities we serve. These assessments, which list and prioritize the community’s most pressing health concerns, guide us as we coordinate with community organizations to address the issues that have been identified, such as obesity, mental health and access to care. Once we identify these issues, our Center for the Science of Health Care Delivery directs grant money to fund local health care needs. It’s caring about specific issues, in a broad way.

  • In Minnesota, Mayo Clinic is able to track the progress of interventions to address the community health needs we identify, using our Rochester Epidemiology Project — a community-wide health database — to identify whether health trends are improving over time.
  • In Arizona, Mayo Clinic has built a Community Advisory Board that includes communities of faith, government, free clinics, federally qualified health centers, nonprofits and other local organizations. The board helps Mayo Clinic understand the needs of the community, and helps us identify new research opportunities and ways to reduce health disparities across underserved, vulnerable populations.
  • In Florida, Mayo Clinic leads a program called Wellness Rx, developed after a community health needs assessment identified health disparities as a major concern for Jacksonville. Mayo Clinic collaborates with organizations including the American Heart Association, American Cancer Society, the local chamber of commerce and other groups to provide wellness programming throughout the community to address this need.
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02Creating thriving communities

Serving as an economic engine across America

With annual expenditures totaling more than $9.8 billion, Mayo Clinic’s operations have a significant impact on the American economy. This amount includes spending by Mayo Clinic as well as our physicians, allied health professionals, staff, students and visitors.

Additionally, for every Mayo Clinic job, nearly two more jobs are generated in the U.S. economy. All told, Mayo Clinic generates more than 167,000 jobs nationwide and $28 billion in economic impact for the nation. This includes nearly $3.9 billion in total public revenues/ taxes generated by Mayo Clinic, our suppliers and our workers.

Indirectly, we’re creating jobs by encouraging entrepreneurs to launch companies that advance innovations discovered at Mayo Clinic. Mayo Clinic Ventures, which develops business opportunities based on Mayo Clinic’s research ideas, has invested more than $100 million in venture deals, supporting 11 start-up companies in 2015.

In addition, Mayo Clinic Supply Chain Management facilitates the purchase of more than $2 billion in supplies, medical equipment and services across six states annually — representing a remarkable economic engine. Mayo Clinic also works with a group-purchasing organization to pursue national contracting opportunities that offer value to all health care facilities across our system. In 2014, these enterprise-wide supply-chain initiatives yielded a total cost savings of $163 million.

Locally, we’re securing the future of Minnesota’s global health care economy through Destination Medical Center (DMC), an unprecedented partnership between the state, local jurisdictions, Mayo Clinic and community organizations. In 2013, Minnesota Governor Mark Dayton and the Minnesota Legislature authorized $585 million in state and local dollars over the next 20 years to help finance significant infrastructure improvements to support this project.

Over two decades, Mayo Clinic anticipates investing at least $3.5 billion in new facilities and services to support patient, visitor and employment growth in Rochester through non-Mayo investments in housing, hospitality, retail and other amenities. With Mayo Clinic at its heart, the DMC initiative is the catalyst to position Rochester, Minnesota, as the world’s premier destination for health and wellness. The effort will attract people, investment opportunities and jobs, and will support the economic growth of Minnesota, its bioscience sector and beyond.

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We are proud of the numbers ... We think they’re going to continue to grow and that there is much opportunity in Rochester that we continue to hear about. Obviously it’s predicated on the growth of Mayo Clinic and the growth of destination care that’s happening there.

Rochester Convention and Visitors Bureau Executive Director, Brad Jones, who celebrates the growth of Rochester, Minnesota

Economic Impact

$28 billion

Nationwide economic impact generated by Mayo Clinic

167,000

Total jobs generated nationwide by Mayo Clinic

More than 60,000

People directly employed at Mayo Clinic

Up to 45,000

New jobs expected to be created through DMC over 2 decades

More than 950

People who work at companies formed from Mayo Clinic inventions

More than $6.2 million

Federal tax revenue generated across the entire Mayo Clinic institution

Delivering hope through education and training

Mayo Clinic funds and actively participates in multiple educational initiatives and career programs for students and adults. For example:

  • Through Project SEARCH, Mayo Clinic Health System in Eau Claire, Wisconsin, and Mayo Clinic in Rochester, Minnesota, provide students ages 18 to 21 who have developmental or cognitive disabilities with vocational training and job internships. The program helps them attain long-term career goals and independence. Say the parents of one intern: “For the first time in his life, he sees something worth working hard at, he’s motivated and he’s succeeding at something.”
  • Also through Mayo Clinic Health System in Eau Claire, Wisconsin, high school and college students who are considering careers as physicians are given an opportunity to shadow physicians throughout the day. The Medical Experience program connects students to a variety of specialists who work in a clinic setting.
  • In Florida, Mayo Clinic is in the process of training 10,000 Jacksonville citizens to recognize and respond to someone who may be experiencing a mental health illness. This Mental Health First Aid program is a free community program and a top priority for Jacksonville based on its Community Health Needs Assessment. Mayo Clinic Florida was the first facility in the city to host a training session.

We also participate in several educational programs in Rochester, Minnesota:

  • Bridges to Healthcare is a collaborative community effort that Mayo Clinic supports in Rochester to help immigrants, refugees, under-educated adults and people who are unemployed gain the mentoring and training to qualify for in-demand health care careers. Mayo Clinic has hired 95 employees over the three years this program has existed. These efforts support local employment opportunities at livable wages, and also help to increase diversity in the health care workforce.
  • Mayo Clinic also encourages local high school kids to explore careers in nursing, therapeutic medicine, laboratory medicine and pharmacy. Students study human anatomy and physiology and participate in hands-on activities with medical equipment. The program started as a collaborative effort between Mayo Clinic and the Rochester Public Schools and Rochester Community and Technical College.
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Next generation education

Nearly 350

Rochester-area high school students who have participated in the Mayo Clinic-supported Health Sciences Career Center

7,650

High school students who have benefitted from the Mayo Clinic-supported Mobile Science Lab, which provides state-of-the-art scientific equipment in portable cabinets directly to high school classrooms

Supporting a diverse community

Michele Halyard, M.D., a Mayo Clinic radiation oncologist, and Marion Kelly, community affairs director, often heard about the specific challenges facing African-American breast cancer patients and caregivers in the Phoenix area. Screening rates are lower in African-American populations, and other barriers such as a need for better education about appropriate care can keep many African-American women from the care they need. So the Mayo Clinic Arizona team created the Coalition of Blacks Against Breast Cancer, which provides support and information about diagnosis, treatment and prevention to men and women of African descent diagnosed with breast cancer.

“We learned how much fear grips people and causes them not to act,” says Kelly. “We have shepherded patients through the treatment process who might otherwise have done nothing.”

Mayo Clinic in Arizona also has worked with other organizations that reach the African-American community, including the Phoenix chapter of the Links, an international volunteer service organization for women who promote the African-American community, as well as the local chapter of Sigma Pi Phi, the oldest African-American Greek-lettered organization.

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I don’t see anyone who looks like me with breast cancer.

Common refrain among African-American women, who are diagnosed with late-stage breast cancer roughly twice as often as white women

Diversity at Mayo Clinic

5,000

Number of small and/or diverse suppliers Mayo Clinic did business with in 2014

27

Number of Employee Resource Groups within Mayo Clinic that support specific populations, including groups for African descendants, Latinos/Latinas, veterans, people with disabilities and LGBTI populations

Just as our work is diverse, so are our collaborator, employee and patient populations — and the efforts we make to support diversity and inclusion across Mayo Clinic and beyond.

Externally, our efforts focus on reducing health disparities and providing economic opportunities for minority groups. Our Superior Diversity program encourages new business relationships with minority-owned, women-owned, Veteran- owned and small business enterprises, expanding access to Mayo purchasing opportunities.

Within Mayo Clinic, we actively encourage diversity and inclusion among our staff through a variety of programs — because a diversity of thought and experiences fuels the collaboration that sets Mayo Clinic apart. Mayo Clinic is proud that every year since 2011, we have been recognized as a DiversityInc “Top Hospital and Health System,” based on our talent pipeline, equitable talent development, CEO/leadership commitment and supplier diversity. We are equally proud of our designation as a Yellow Ribbon Company in helping hundreds of America’s veterans transition to employment at Mayo Clinic.

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Caring for people means caring for the environment

Public health and environmental health go hand in hand. With that in mind, Mayo Clinic set a goal to reduce energy consumption by 20 percent between 2010 and 2020. Initiatives like renovating our existing facilities, investing in more energy-efficient equipment and improving metering systems to identify energy and water conservation opportunities have placed us on track to meet this target. For example, Mayo Clinic upgraded its Arizona campus’s heating system in 2014 to reduce natural gas consumption.

Additionally, Mayo Clinic employs “green” building design and reduces and recycles waste. Mayo Clinic campuses in Florida, Minnesota and Wisconsin have been recognized for these efforts by Practice Greenhealth, a national organization dedicated to reducing the impact of health care institutions on the environment.

At all three Mayo Clinic destination campuses, we recycle plastic containers from laboratories. Within our own recycling center, we break this plastic down into chips that ultimately are sold to become park benches, landscaping blocks and other plastic consumer goods.

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Environmental Stewardship

24 years

Length of time Mayo Clinic has operated its own recycling center in Rochester, Minnesota

More than 11 million

Pounds of waste Mayo Clinic diverted from landfills in 2014

20

Percentage Mayo Clinic seeks to cut its energy use by 2020 (on track to meet that goal)

In America our idealism is not unusual, nor does it differ much from that of the medical faculty of other countries; if we excel in anything, it is in our capacity for translating idealism into action.

Charles H. Mayo, M.D. Co-founder of Mayo Clinic

What's Next

At Mayo Clinic, translating idealism into action is our life’s work. As we stand on the brink of groundbreaking discoveries that promise to revolutionize health care, we are confident that tomorrow it will be possible to solve all kinds of medical and societal challenges that remain unanswered today. What makes the impossible ultimately seem possible is the way we undertake every task — together. Continually sharing knowledge and resources across boundaries is how we believe we can establish a new world standard for health care.

Medicine has advanced exponentially since our institution was founded more than a century ago — and that momentum continues today. We see many more remarkable moments to come.

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At the close of a man’s life, to estimate his worth it is wise to see him in relation to his life surroundings, to know not only the part he played as an individual, but also as a component part of the great events to which he contributed in the betterment of mankind.

William J. Mayo, M.D. Co-founder of Mayo Clinic